Tifamail Pricing Explained: Business Email for Your Whole Team Without Per-User Fees
KES 3,200 to start, KES 1,200 a year after that -- what the price includes, what costs extra, and what a 5, 20 or 50-person team actually pays.
Business email pricing in Kenya usually comes with an asterisk: *per user, per month*. That small print is why a company email bill quietly doubles when a business grows from 10 to 20 staff. Tifamail is priced differently — per company, not per person — and this guide explains exactly what you pay, what is included, and how the numbers work out for real Kenyan teams.
The Two Fees
| Fee | Kenya | Outside Kenya | When |
|---|---|---|---|
| Workspace setup | KES 3,200 | USD 25 | Once, at signup — includes your first full year |
| Annual maintenance | KES 1,200 | USD 10 | Every year from year two |
| Extra storage | KES 1,200 | USD 10 | Per additional 10 GB, only if needed |
| AI credit | KES 500 free | about USD 3.88 free | Included at signup; top up as you use it |
Tifamail detects your location: Kenyan businesses see shillings and can pay by M-Pesa or card; everyone else sees US dollars and pays by card.
What the Setup Fee Includes
The KES 3,200 is not just an activation charge. It covers the whole first year and unlocks everything:
- Unlimited team members and email addresses on your domain
- 10 GB of storage shared by the company
- Every brand package — email template, A4 letterhead and invoice styled with your logo and colours
- The AI email writer and AI document studio, with KES 500 of starting credit
- Branded meeting invitations with RSVP tracking
- Mail import from your old provider and a guided DNS setup
- REST API access for connecting your own software
From year two, the KES 1,200 maintenance fee keeps every mailbox and document, and covers security updates, daily backups and new designs as they launch.
What a Real Team Pays
Because the fee is per company, the cost per person falls as you grow. Here is the two-year total on Tifamail, before any optional AI top-ups or storage add-ons:
| Team size | Year 1 | Year 2 | Two-year total | Cost per person per month |
|---|---|---|---|---|
| 5 staff | KES 3,200 | KES 1,200 | KES 4,400 | about KES 37 |
| 20 staff | KES 3,200 | KES 1,200 | KES 4,400 | about KES 9 |
| 50 staff | KES 3,200 | KES 1,200 | KES 4,400 | about KES 4 |
For comparison, a per-user plan at an entry price of USD 7 per person per month costs a 20-person team roughly USD 1,680 a year — well over KES 200,000 at current exchange rates — before storage upgrades. Our Tifamail vs Google Workspace vs Microsoft 365 vs Zoho comparison works through those numbers provider by provider.
How AI Is Billed
AI is the one usage-based cost. Every company gets KES 500 of AI credit at signup. After that, you top up a prepaid company AI wallet by M-Pesa or card, and each email draft or document is charged for what the AI actually used.
Two safeguards keep this predictable. First, every job is estimated before it runs — you see the expected cost, and the job only proceeds if there is enough credit. Second, admins can set monthly AI limits per user, so the wallet cannot be drained by one enthusiastic team member. A short email draft costs a fraction of a shilling to a few shillings; a long multi-page proposal costs more, and the estimate tells you before you commit.
What Is Not Included
To compare fairly: Tifamail is email, branded documents and meetings. It does not include a domain name (you need your own, typically KES 1,000 to 1,500 a year for a .co.ke), a website, or an office suite with spreadsheets and video calls. If your team already uses free tools for those, the combined cost is still a small fraction of a per-user suite.
Paying for Tifamail
Kenyan businesses pay the setup fee, annual renewal, storage add-ons and AI top-ups by M-Pesa or card in shillings. Businesses outside Kenya see US dollar prices and pay by card. Renewal reminders are sent before the yearly fee is due, so the workspace keeps running without interruption. Because the price is per company, finance teams get one predictable annual line item instead of a per-seat bill that changes every time someone joins or leaves.
Tifamail Pricing -- FAQ
Is the KES 3,200 setup fee charged every year?
No. It is paid once and includes the first full year. From year two you pay only the KES 1,200 annual maintenance fee.
Do I pay more when I add staff?
No. Tifamail is priced per company. You can add unlimited people and addresses without the bill changing.
What happens if we run out of storage?
You can add storage in 10 GB blocks at KES 1,200 (USD 10) each. Storage is shared across the company and enforced on both sending and receiving.
Can I control how much staff spend on AI?
Yes. Admins can set monthly AI limits per user, and every AI job shows an estimated cost before it runs.
Final Thoughts
Tifamail's pricing is simple: KES 3,200 once, KES 1,200 a year, everyone included. For any business with more than two or three staff, that is dramatically cheaper than per-user email, and the gap widens with every hire. The only variable cost is AI, which is estimated before each job and capped per person. See current pricing on tifamail.com.